What You Need to Know to Make a Difference!

The Communication Skills and Creating the Ultimate Customer Experience short course from Excel Sales Consulting gives managers the tools to communicate with thier team and customers effectively. This course focuses on recognizing the importance of and creating a People First attitude during all interactions.

Course Description:
This customized course will teach store managers and leaders within the business how to communicate with team members in a way that is relatable and will encourage a high energy company culture. The second lesson will review the sales process with tips on how to make a first-class impression on any customer that walks through the door.

Course Duration:
The course consists of 2 modules, each training module takes approximately 15-20 minutes to complete

Who Should Attend:
Owners, Store Managers, Assistant Managers, Operations Managers, Sales Managers, Human Resource Managers

Learning Outcomes:

• Communication Tips and Techniques
• Developing a People First Attitude
• Professional phone skills best practices
• Reviewing the sales process
• Creating a good impression on customers
• Dealing with customer complaints