Course Description:
Does your team use a consistent, professional greeting when they answer every phone call? How does your team handle answering the phone when they have multiple customers in front of them? Is there a template for handling difficult callers? This course covers all these questions because while it may sound simple to answer the phone, doing so in a professional manner will help you gain sales and retain customers. This course gives team members the confidence to handle different phone scenarios that come up in a busy environment.

Course Duration:
The course consists of 1 module, taking approximately 30-40 minutes to complete

Who Should Attend:
All Inside Sales Personnel, Owners, Store Managers, Operation Managers, Human Resources Managers

Learning Outcomes:

• Consistently deliver professional phone skills and techniques
• Deal with difficult customers and solve complaints
• Core components of a professional phone greeting
• Successful phone techniques in a busy environment
• Multi-tasking tips
• The importance of a customer first attitude