Your customer has already purchased a product from you. The sales team worked really hard to create a relationship and get a commitment. A delivery driver could enhance that relationship by being respectful, handling difficult people in a courteous manner and being positive. This course gives delivery drivers a series of best practices to help them not only maintain relationships but build on them.

Course Duration:
The course consists of 4 modules, each training module takes approximately 30-40 minutes to complete

Who Should Attend:
Owners, Store Managers, Assistant Managers, Delivery Drivers

Learning Outcomes:

• Tips and techniques to developing a positive attitude
• Effective organizational skills
• Dealing with customer complaints and returns in a respectful way
• Being a team player
• Being an asset to the business
• Parking lot professionalism
• Best practices for delivering products
• Effective listening skills
• Creating a lasting impression