Course Description: This course will explain the role of delivery drivers within the company and the impact they can have on the success of the business. Participants will be given tips to help them overcome a negative attitude, practical tools to work on positivity and a conflict management framework. This course is a quick and effective tool kit of useful techniques to help with creating a lasting positive attitude.
Course Duration: The course consists of 1 module, taking approximately 30-40 minutes to complete
Who Should Attend: Owners, Store Managers, Assistant Managers, Delivery Drivers
Learning Outcomes:
- A confidence about the role of delivery drivers to the success of the business
- Tips and techniques to create and maintain a positive attitude
- The benefits of positive teamwork
- How to create a positive impression when delivery products
- Framework for dealing with customer complaints and conflicts with co-workers