Manager's Leadership, Sales & Customer Service Online Course

The Store Managers Leadership Training Course from Excel Sales Consulting equips managers with a robust toolbox of new knowledge, skills, and techniques that will help your sales staff become more confident and effective.

Are you doing everything you can to help your team grow?

Course Description:

The effectiveness of any store's sales team reflects its leadership, and this online course will make your managers shine! The course covers all aspects of leadership in store management, with special emphasis on building a team that provides unmatched salesmanship and customer service. We give managers a user-friendly toolbox of razor-sharp techniques for motivating their employees to provide the very best in sales and service every day. This Excel Sales Consulting online training course will make a huge difference in store managers' confidence while significantly heightening personal contribution to the company's success.

Course Duration:

The course consists of 12 modules, each training module takes approximately 15-20 minutes to complete

Who Should Attend:

Owners, Store Managers, Assistant Managers, Operations Managers

What You Will Learn:

• Characteristics of a good manager

• Positive attitude and teamwork tips and techniques

• Effective leadership communication skills

• Positive reinforcement and corrective coaching techniques

• Store consistency checklist for inside sales and customer service

• Store consistency checklists for delivery drivers customer service

• Communicating with employees

• Creating employee value

• Necessary skills to create an exceptional consistent customer experience

• Keeping your team motivated

• Store evaluations for teamwork and customer service.

• Interactive manager's personal leadership self-evaluations

• Interactive exercises for manager's personal goal setting on how to make the training stick

Expected Outcomes From Your Training:

Become stronger managers and leaders

Motivate and improve employee performance

• Set and meet goals for increased sales

• Conduct effective, collaborative team meetings

Norman Rose Excel Sales Consulting | | 403-230-2330 |

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