Being a Delivery Driver is about Professionalism and Problem Solving
The Creating a Positive Experience when Delivering Products short course from Excel Sales Consulting is about giving delivery drivers the skills to make a great impression on customers. It sets delivery drivers up for successful customer transactions using best practices and then gives them tools to deal with difficult people and challenging situations.
It's not what happens to us, it's how we react to it.
Course Description: This course focuses on key aspects to consistently create a positive experience when delivery products. It will go over important topics such as: being friendly, demonstrating a positive demeanor, awareness of the environment, cautious driving, awareness of the customers time, following customer procedures when delivering parts, listening skills and being a problem solver. Course Duration: The course consists of 1 module, taking approximately 30-40 minutes to complete
Who Should Attend: Owners, Store Managers, Assistant Managers, Delivery Drivers
Learning Outcomes:
- The key to change
- Parking lot professionalism
- Dealing with complaints and difficult people
- Effective listening skills
- Being a problem solver