ALR3 - Mystery Calls
How to Figure Out the Components of Quality Customer Service

The ASK LISTEN RETAIN mystery call program is designed to help you analyze your stafff's current phone skills, look for ways to improve customer service and increase your bottom line. Using our ASK LISTEN RETAIN mystery caller program as part of a larger training system will ensure you acquire and retain customers in a measurable way.

Is your customer service training effective?

Program Description:

Take advantage of our proven system that has been helping businesses just like yours since 1994! Our ASK LISTEN RETAIN specialist will call your business to inquire about automotive parts for a specific project. Our analyst will then answer a series of questions about the interview. The results will be accumulated for all locations surveyed and a clear, concise snapshot of your business will emerge. Using information in these reports you will be able to pinpoint training deficiencies, see areas where staff needs a refresher and monitor overall trends.

Program Outcomes:
  • Monitor, evaluate and enhance staff salesmanship and customer service
  • See your business through the eyes of your customer
  • Reports with easy-to-read data and clear graphics
  • Identify key areas where your staff is doing well and where there is room for improvement
  • Look at one location or multiple locations
  • 24/7 access to your data

"Focus on being productive instead of busy" ~Tim Ferriss

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