DD4 - Effective Communication and Positive Impressions Course
Don't Deliver a Bad Impression!

The Effective Communication and Positive Impressions short course from Excel Sales Consulting is about giving delivery drivers the skills to communicate effectively and leave the customer with the best impression of the business. The course gives delivery drivers practical tips on helping the inside sales team, impressing the customer and having a positive attitude.

We get what we give.

Course Description:
While there is no expectation that a delivery driver will ever have to help out in the store, there are times when things get really busy and in order to ensure customers feel acknowledged, this course gives best practices for delivery drivers be helpful in those busy times. This course also goes through professionalism with the customer and communication skills, so delivery drivers can leave a lasting impression with customers.

Course Duration:
The course consists of 1 module, taking approximately 30-40 minutes to complete

Who Should Attend:
Owners, Store Managers, Assistant Managers, Delivery Drivers

Learning Outcomes:
  • Communication Skills
  • Phone Skills
  • Helping your inside sales team
  • Professional appearance
  • Giving the treatment we would like to receive
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