ASP 7 - Coaching Strategies & Leadership Skills
Be A Leader, Not A Boss

Course Description:
Being an exceptional leader is not about telling other people what to do and delegating tasks. In this course participants learn coaching, motivation and listening skills that will take their leadership to the next level. The student will walk away with tools and techniques that will help them to guide and mentor their team to create a fantastic work culture and spectular customer service.

Course Duration:
The course consists of 2 modules, each training module takes approximately 15-20 minutes to complete

Who Should Attend:
Owners, Store Managers, Assistant Managers, Operations Managers

Learning Outcomes:
  • Developing your leadership communication skills
  • Developing Coaching Skills – learn how to provide one on one corrective coaching
  • Shop service evaluations identify what the team does well, and areas needed for improvement
  • Reinforce the positive aspects of change – break poor customer service habits
  • How to motivate your team to deliver consistently exceptional service
  • Learn how to develop a personal and professional plan for improvement

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