Course Description: A day in the life of your inside sales team members is busy and hectic. They are often faced with a ringing phone, multiple customers and complaints; often all three at once! Give your sales team the confidence to handle the chaos by signing up for this sales course. From how to answer the phone with consistency to closing the sale by being customer focused, this course uses interviews with real business owners and common scenarios to show the participant what exceptional customer service entails.
Course Duration: The course consists of 9 modules, each training module takes approximately 15-20 minutes to complete
Who Should Attend: Owners, Store Managers, Assistant Managers, Operations Managers, Human Resource Managers
Learning Outcomes:
- Elevate the current skills of your inside sales counter staff
- Improve listening, speaking and telephone communication skills
- Help your team deal with difficult customers and complaints
- The importance of projecting a consistent professional image
- How to close the sale and earn customer loyalty
- Practical tips for positive mindset and organization