IC6 Full Course: Inside Sales and Customer Service
96% of Consumers say Customer Service is an Important Factor in their Choice of Loyalty to a Brand

The Inside Sales and Customer Service Course from Excel Sales Consulting gives your inside sales team a practical, usable framework to give exceptional customer service. Perfect for both your newest team members and your veterans, this course breaks down what it means to give customers a memorable experience. When your team has the confidence to do all the little things right, there will be more sales and a more positive work culture.

Is your customer service generating loyalty, referrals and profits?

Course Description:
A day in the life of your inside sales team members is busy and hectic. They are often faced with a ringing phone, multiple customers and complaints; often all three at once! Give your sales team the confidence to handle the chaos by signing up for this sales course. From how to answer the phone with consistency to closing the sale by being customer focused, this course uses interviews with real business owners and common scenarios to show the participant what exceptional customer service entails.

Course Duration:
The course consists of 9 modules, each training module takes approximately 15-20 minutes to complete

Who Should Attend:
Owners, Store Managers, Assistant Managers, Operations Managers, Human Resource Managers

Learning Outcomes:
  • Elevate the current skills of your inside sales counter staff
  • Improve listening, speaking and telephone communication skills
  • Help your team deal with difficult customers and complaints
  • The importance of projecting a consistent professional image
  • How to close the sale and earn customer loyalty
  • Practical tips for positive mindset and organization
$275.00
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