IC5 - Involving Customers in the Decision Process & Closing the Sale Course
Build Rapport, Offer Appropriate Options and Ask Questions To Involve Your Customer And Get A Commitment For The Sale

The Involving the Customer in the Decision Process and Closing the Sale short course from Excel Sales Consulting gives you practical tips and techniques to make the customer feel involved in the process of getting the appropriate parts for their project. This course uses true-to-life examples and interviews with real business owners to clearly show how to professionally get a commitment for the sale.

Customers don't always know what they want or need. Be sincere in your desire to help.

Course Description:
When things get busy it is easy to revert to just taking orders and getting the parts the customer is asking to purchase, but that might not be the best parts for customer's project. By asking a few questions and thinking through the customer's needs, you can offer a higher quality customer service experience. This course will walk you through asking appropriate questions, active listening and getting a commitment for the sale.

Course Duration:
The course consists of 2 modules, each training module takes approximately 15-20 minutes to complete

Who Should Attend:
All Inside Sales Personnel, Owners, Store Managers, Operation Managers, Human Resource Managers

Learning Outcomes:
    • Understanding how to get the customer involved in finding the appropriate parts for their project
    • Overcoming customer objections
    • How-to present the right solutions to get a commitment for the sale
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