DD5 - Full Course: Delivery Drivers Customer Service and Teamwork Course
Delivery Drivers Can Make a Big Impact on What your Customers Say About your Business

The Delivery Drivers Customer Service and Teamwork Course from Excel Sales Consulting gives your delivery drivers all the need-to-know information to make a fantastic impression on the customer and be a team player. By following these best practices, your delivery driver will increase productivity and ensure ongoing sales.

Are your delivery drivers maintaining hard-earned relationships?

Course Description:
Your customer has already purchased a product from you. The sales team worked really hard to create a relationship and get a commitment. A delivery driver could enhance that relationship by being respectful, handling difficult people in a courteous manner and being positive. This course gives delivery drivers a series of best practices to help them not only maintain relationships but build on them.

Course Duration:
The course consists of 4 modules, each training module takes approximately 30-40 minutes to complete

Who Should Attend:
Owners, Store Managers, Assistant Managers, Delivery Drivers

Learning Outcomes:
  • Tips and techniques to developing a positive attitude
  • Effective organizational skills
  • Dealing with customer complaints and returns in a respectful way
  • Being a team player
  • Being an asset to the business
  • Parking lot professionalism
  • Best practices for delivering products
  • Effective listening skills
  • Creating a lasting impression
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