DD1 - Positive Teamwork and Customer Relationships Course
Your Attitude is Crucial to the Business

The Positive Teamwork and Customer Relationships short course from Excel Sales Consulting emphasises the importance of the role of delivery drivers to customer relations and team morale. Delivery Drivers are given tips and techniques to help them deal with negative thoughts, conflicts with co-workers and difficult customers.

"If you don't like something, change it. If you can't change it, change your attitude" ~Maya Angelou

Course Description:
This course will explain the role of delivery drivers within the company and the impact they can have on the success of the business. Participants will be given tips to help them overcome a negative attitude, practical tools to work on positivity and a conflict management framework. This course is a quick and effective tool kit of useful techniques to help with creating a lasting positive attitude.

Course Duration:
The course consists of 1 module, taking approximately 30-40 minutes to complete

Who Should Attend:
Owners, Store Managers, Assistant Managers, Delivery Drivers

Learning Outcomes:
  • A confidence about the role of delivery drivers to the success of the business
  • Tips and techniques to create and maintain a positive attitude
  • The benefits of positive teamwork
  • How to create a positive impression when delivery products
  • Framework for dealing with customer complaints and conflicts with co-workers

Please login here
register for an account to purchase this course

Forgot your password?