IC3 - Creating A Positive Impression Every Time Course
A Good First Impression is Critical to Your Sales

The Creating a Positive Impression Every Time short course from Excel Sales Consulting breaks down what it means to create an impression that keeps customers coming back. From the importance of acknowledging customers to why avoiding sarcastic humor is a smart choice, this course gives your team practical impression tips. Using a unique blend of interviews with actual business owners and realistic scenarios, this course shows team members how to create a noteworthy impression on customers.

Go out of your way to make an outstanding first impression. ~Robert Cheeke

Course Description:
Your customers want to be wowed. They want to feel like they have walked into a business that is professional and customer service oriented. This course teaches the participant the value of creating a positive and consistent image. Doing small things like acknowledging when the customer walks into the store and avoiding prejudgements will go a long way to ensuring customer loyalty and increased purchasing. This course breaks down what it means to leave a positive impression and leaves your team feeling confident that they are giving expectional service.

Course Duration:
The course consists of 1 module, taking approximately 30-40 minutes to complete

Who Should Attend:
All Inside Sales Personnel, Owners, Store Managers, Operation Managers, Human Resource Managers

Learning Outcomes:
    • The importance of acknowledging customers
    • The components of a positive impression
    • Why avoiding sarcastic humor is important
    • Avoiding prejudgements
    • The meaning of a consistent, professional image

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