ASP 4 - Image & Creating a Positive Impression
Image & Creating a Positive Impression
Course Description:
This is a series of online training courses that can be taken individually or as a complete course, including the whole series. The training courses have been built on strategies to build customer relationships and exceptional customer service. Techniques to grow customer relationships as their trusted advisor and how to develop your preventative maintenance business to enhance the overall success of Automotive Service Providers.
Course Duration:
The course consists of 1 module taking approximately 35 - 40 minutes to complete

Who Should Attend:
Owners, Service Managers, Service Advisors, Parts Managers

Learning Outcomes:
  • Tips and techniques to develop a consistently consistent positive impression
  • How to exceed customer expectations earning trust and loyalty that keeps them coming back
  • Create a distinct service advantage in your marketplace
  • Professional image and the essential things to do to create a positive impression
  • Things to do to increase family and friend referrals
  • Learn how to develop a personal and professional plan for improvement
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