ASP 2 - Professional Phone Skills Course
Professional Phone Skills Course
Course Description:
This is a series of online training courses that can be taken individually or as a complete course, including the whole series. The training courses have been built on strategies to build customer relationships and exceptional customer service. Techniques to grow customer relationships as their trusted advisor and how to develop your preventative maintenance business to enhance the overall success of Automotive Service Providers.

Course Duration:
The course consists of 1 module taking approximately 35 - 40 minutes to complete

Who Should Attend:
Owners, Service Managers, Assistant Managers, Operations Managers

Learning Outcomes:
  • Professional Phone Skills – managing the phone in a practical and professional manner
  • How to make a connection with callers and build a quick rapport to earn new business
  • Strategies and techniques to secure customer appointments over the phone
  • Develop consistent professional phone skills while dealing in a busy shop
  • Create front-line team consistency for professional customer service phone skills
  • Learn how to develop a personal and professional plan for improvement
$59.95
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