ASP 3 - Building Rapport and Identifying Customer Needs
Building Rapport and Identifying Customer Needs
Course Description:
This is a series of online training courses that can be taken individually or as a complete course, including the whole series. The training courses have been built on strategies to build customer relationships and exceptional customer service. Techniques to grow customer relationships as their trusted advisor and how to develop your preventative maintenance business to enhance the overall success of Automotive Service Providers.

Course Duration:
The course consists of 1 module taking approximately 35 - 40 minutes to complete

Who Should Attend:
Owners, Service Managers, Assistant Managers, Operations Managers

Learning Outcomes:
  • Relationship-building skills making a connection with your customers
  • Avoiding prejudging new and existing customers
  • How to apply consistent professional impression throughout the entire preservice process
  • Develop active listening skills – demonstrating interest in your customers
  • Build customer rapport and learn appropriate questions to ask to uncover needs
  • Learn how to develop a personal and professional plan for improvement
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